Privacy Policy

Welcome to HP Agritech ("we", "us", "our", or "Company"), operated by HP Agritech Enterprise in association with CRTD Odisha. We are dedicated to providing trusted seeds, live plants, pots, and agricultural inputs across India while upholding the highest standards of user privacy and information security.

This Privacy Policy explains how we collect, store, utilize, protect, and disclose personal data when you visit our website (hpagritech.in), create a user account, place orders, subscribe to agricultural updates, or communicate with our helpline.

We collect only the information necessary to fulfill your farming and gardening purchases, provide personalized botanical advice, and maintain website integrity:

• Identity & Contact Data: Full name, mobile telephone number, email address, delivery address, state, district, and postal PIN code.
• Account Credentials: Encrypted login passwords, username, and authentication tokens generated during WhatsApp/SMS OTP sign-in.
• Order & Transaction Details: Products purchased (plants, seed varieties, planters, fertilizers), total billing amount, order status, invoice records, and return requests.
• Technical & Device Information: Internet Protocol (IP) address, operating system, browser type and version, time zone setting, and device identifiers used when accessing our portal.
• Customer Support Inquiries: Transcripts of customer support chats, phone recordings, and photos/videos submitted for order replacement or plant health queries.

We process your information strictly for legitimate business, operational, and customer fulfillment purposes:

• Order Processing & Logistics: Processing orders, packaging delicate plants/seeds, generating shipping labels, and routing consignments to courier partners.
• Order Notifications & WhatsApp Alerts: Sending automated dispatch status, tracking links, delivery confirmations, and secure OTP verification codes via verified messaging channels.
• Customer Service & Botanical Guidance: Assisting with seed sowing guides, plant recovery queries, transit claim inspections, and invoice downloads.
• Service Optimization: Analyzing site navigation trends to improve page load speeds, catalog categorization, and mobile responsiveness.
• Fraud Prevention & Legal Compliance: Safeguarding against suspicious transactions, fake registrations, and complying with taxation and statutory auditing rules in India.

We maintain a strict policy against selling or commercializing your personal records. We share your information solely with trusted third parties under non-disclosure obligations:

Cookies are small text files stored on your browser to enhance your browsing experience. We utilize:

• Essential Session Cookies: Required to keep track of items placed in your shopping cart, preserve your active login session, and verify CSRF security tokens.
• Preference Cookies: Remember your selected filters, catalog sort order, and viewing settings.
• Analytical Cookies: Help us measure visitor counts, identify error pages, and refine our agricultural catalog navigation.

You can configure your browser to reject all or some browser cookies, or to alert you when websites set cookies. Please note that disabling essential cookies may prevent you from placing orders or accessing the user dashboard.

The safety of your agricultural orders and personal data is a top priority:

• Encrypted Transmission: All data exchanged between your browser and our servers is encrypted using Secure Sockets Layer (SSL / TLS 1.3) technology.
• Access Control: Administrative access to user databases is protected by strict authentication, encrypted environments, and role-based permissions.
• Password Encryption: Passwords are cryptographic hashes created with industry-standard hashing algorithms (such as bcrypt/pbkdf2); plain text passwords are never stored.
• Data Retention: We retain order records and invoices for the duration required by Indian commercial, taxation (GST), and audit regulations.

Under applicable Indian data protection laws, you enjoy the following rights regarding your personal information:

• Right to Access & Review: You can log into your My Account dashboard to view profile details, order histories, and saved addresses.
• Right to Rectification: You can edit outdated phone numbers, delivery addresses, or contact names directly in your profile settings.
• Right to Opt-Out: You can unsubscribe from non-essential promotional communications at any time by clicking "Unsubscribe" or replying STOP to marketing messages.
• Right to Erasure / Deletion: You may request the closure of your account and deletion of non-statutory personal data by writing to our Grievance Officer.

HP Agritech's services and e-commerce transactions are intended for individuals who can form legally binding contracts under the Indian Contract Act, 1872. Individuals under 18 years of age may browse our catalog only under the guidance and supervision of a parent or legal guardian.

We may periodically update this Privacy Policy to reflect changing agricultural business practices, platform features, or legal mandates. Any revisions will be published on this page with an updated "Last Updated" date. Continued usage of our website after changes constitute acceptance of the updated terms.

In accordance with Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the contact details of the Grievance Redressal Officer are provided below:

We strive to acknowledge any privacy concern or complaint within 48 hours and resolve it within 30 days from receipt.